Summary
Sr. UX Writer/Strategist – Optum
11/2021 – Present
Freelance Content Designer, 2014 – present
Sr. UX Writer – AAA Insurance, Walnut Creek, CA
10/2016 – 11/2021
10/2014 – 10/2016
UX Writer (Contract) – AAA Insurance, Walnut Creek, CA
09/2012 – 10/2014
Sr. UX Writer/Editor – Wells Fargo, San Francisco, CA
04/2008 – 09/2012
2005 - 2008: Technical Writer at Marketlinx, Yahoo! Inc., Sun Microsystems
Education
M.S., Technical Communication, Northeastern University
B.A., Human Development, California State University, Hayward
Additional Coursework
Courses towards graduate certificate in Human Computer Interaction – Iowa State University:
Technical Skills
Mac and PC • Adobe Acrobat and XD • Figma • HTML • Markdown Syntax • Git and GitHub • Google Apps • SnagIt • Microsoft Office Suite • Jira and Confluence • Rally
- 15 years of experience developing content strategies and writing copy for web and mobile applications
- Technically savvy with a strong command of the English language
- Familiarity with the Microsoft Manual of Style, AP Style, and Chicago Manual of Style
Sr. UX Writer/Strategist – Optum
11/2021 – Present
- Write UI copy for the enterprise security products, scheduling, and messaging tools
- Design chatbot conversation flows and copy for multiple chatbots
- Partner with cross-functional teams to facilitate research and usability testing
Freelance Content Designer, 2014 – present
Sr. UX Writer – AAA Insurance, Walnut Creek, CA
10/2016 – 11/2021
- Write and edit in-product copy for web and mobile applications, including UI text, microcopy, tooltips, help, error messages, emails, and alerts
- Created conversation flows and copy for a chatbot
- Observe user research sessions and use insights gained to improve content
10/2014 – 10/2016
- Work closely with engineering, product, and support to develop technical how-to articles, UI text, and newsletter content for developers using the Pantheon platform
- Migrated docs from a CMS to an open source GitHub repo and converted them to Markdown
- Created and maintain the technical content style guide
UX Writer (Contract) – AAA Insurance, Walnut Creek, CA
09/2012 – 10/2014
- Worked with designers and product teams to write in-product copy for web and mobile apps, including UI text, tooltips, FAQs, error messages, emails, and user guides
- Wrote and maintained the digital editorial style guide used by the User Experience team
Sr. UX Writer/Editor – Wells Fargo, San Francisco, CA
04/2008 – 09/2012
- Wrote UI text for multiple financial applications, including UI text, online help, SMS and push notifications, error messaging, and interactive tutorials and demos
- Developed a content strategy to overhaul the online help system
- Mentored and reviewed new writers
2005 - 2008: Technical Writer at Marketlinx, Yahoo! Inc., Sun Microsystems
Education
M.S., Technical Communication, Northeastern University
B.A., Human Development, California State University, Hayward
Additional Coursework
Courses towards graduate certificate in Human Computer Interaction – Iowa State University:
- Cognitive Psychology of HCI
- Design and Ethics
Technical Skills
Mac and PC • Adobe Acrobat and XD • Figma • HTML • Markdown Syntax • Git and GitHub • Google Apps • SnagIt • Microsoft Office Suite • Jira and Confluence • Rally
